Help & contact

Questions, bugs, feedback — just write to us. We answer as quickly as we can, usually within a few working days.

app@goswami.de

Please mention which device and iOS version you use — it saves a round trip.

Most of it is answered here

I bought the unlock, but the labs are still closed.

Open the parents’ area and tap “Restore purchases”. The purchase belongs to your Apple ID, not to the device — on a new iPhone, or after reinstalling, it has to be fetched back once.

Can I use the purchase on more than one device?

Yes. On any device signed in with the same Apple ID, via “Restore purchases”.

My child’s progress is gone.

Progress lives on the device only and is never uploaded — that is deliberate, we store no data about children. Which is why it cannot be recovered after deleting the app or moving to a new device. The purchase itself is unaffected.

How do I delete all the data?

Parents’ area → “Reset progress”. That clears stars, stickers and XP on this device. Deleting the app removes everything anyway.

Does the app need an internet connection?

No. Every station works offline. Only buying and restoring need a connection, once.

I would like a refund.

Purchases are handled by Apple, so refunds go through Apple as well: reportaproblem.apple.com. We cannot issue them ourselves.

← KI-Forscher·Privacy·Impressum

7 Labore · 35 Stationen